The communication landscape is constantly changing thanks to advances in technology. Your business uses different channels for communications, from SMS messaging and calls to video conferences. Your office might house multiple departments, with a certain number of employees. Having an effective communication system helps you improve productivity and enhance team collaboration within your company.
Managing your inbound or outbound communications across multiple different methods can get complicated and expensive. With Yeastar Technologies, you can unify all these methods and channels into one system using unified communication to make your business much more operation-efficient with its PBX systems which supports and fulfil the needs of businesses in different benchmarks.
Unified communication is an evolving set of technologies that automates and unifies human and device communications in a common context and experience. It facilitates your business operations and processes and enhances human communications by reducing latency.
Yeastar Supports All Your Communication Needs
Yeastar is the world’s leading expert and provider of UC (unified communication) solutions, to help you stay connected and collaborative with a series of easy-to-use budget-friendly UC tools.
PBX is the acronym for Private Branch Exchange, which is basically a private network of telephone switching systems within a company or an organization to manage and control calls inbound (within the company) or outbound (externally) calls. In its traditional sense, a PBX is connected to the company’s phone system and automatically routes incoming calls to specific extensions.
IP PBX is a PBX that uses the internet to connect hence the “IP”, using IP (internet protocol) based PBX has many advantages over the traditional landline approach, for one important reason, and it’s the usage of VoIP (voice over IP) technology to connect and communicate.
Why Yeastar’s PBX?
As the world’s leading provider of PBX systems and an innovator of Unified Communications (UC) solutions, trusted by more than 200,000 clients in 100 countries. Yeastar’s mission is to unify your in-office, on-the-go, and remote working employees and facilitate a digital workplace with consistent communication experience. Using PBX technology to help you cover all communication needs for your employees and customers.
You can easily integrate IP phones, hotel phones, SIP paging systems, door phones, and any SIP compliant endpoints.
-
Call Forwarding
Forward incoming calls to a specific destination, all according to strategies you set up and configure for handling calling customers.
For example, you determine the queue calls should go in, or if an agent is busy, you ask the caller to leave a voice message. This feature came in handy during the pandemic, when an agent isn’t available, you can forward calls to his/her mobile number. -
IVR (Interactive Voice Response)
Customers are calling for different purposes, some questions are asked more often than others. You don’t want your call center agents to spend time answering basic questions. IVR is one feature of Yeastar’s PBX to provide answers and help forward calls to a particular department.
For example, when you call some ISP companies, the IVR ask you to press “1” to reach the sales team, “2” for information about your quote…etc -
CRM Integration
Yeastar’s PBX is easy-to integrate with CRM systems. Businesses benefit from this integration through having deeper insights about the interaction history of the calling customer.
Yeastar offers free and out-of-box PBX integration with Zoho CRM. -
Automatic Call Recording
Recording calls is an important feature that should exist on every PBX system. The ability to record calls can benefit you in many ways, one is to train your sales teams on how to act in some situations. -
Linkus UC Application (for iOS and android)
A big plus of Yeastar PBX is the free Linkus softphone with unified communications capabilities. Available using Microsoft Windows, macOS, iOS, and Android, Linkus allows you to not only handle business calls on your mobile phone or desktop but also enhance collaboration with conference, presence, chat, CRM Integration, etc., while saving substantial call-related and equipment-related costs. It is a great help to facilitate remote working and offer the business communication experience.
Yeastar has two series of PBX systems, S-Series and P-Series to support all your call center needs. It also offers a cloud solution for your call center to remove the hassle of having on-premise PBX systems.
Read more about Fanvil technologies that help businesses create the best work environment.
Yeastar P-Series PBX
Reliable PBX phone system designed to give you a smooth communication experience. P-Series PBX is a fully featured system that introduces a call center tailored to your needs to double your call center agents and increase customer satisfaction.
Yeastar P550 Features
-
Supports up to 50 Users
-
25 Concurrent Calls
-
USB Port
See the full specs and price of Yeastar P550 in Saudi Riyals.
Yeastar P560 Features
-
Supports up 100/200 Users
-
30/60 Concurrent Calls
-
USB Port + Internal HDD Slot
See the full specs and price of Yeastar P560 in Saudi Riyals.
Yeastar P570 Features
-
300/500 Users
-
60/120 Concurrent Calls
-
USB Port + Internal HDD Slot
See the full specs and price of Yeastar P750 in Saudi Riyals.
Learn how to increase work efficiency through an integrated call center solution!
Yeastar S-series PBX
With a browser-based management interface promoting remote management, file sharing, instant messages, CRM integration and more with Yeastar S Series PBX.
Yeastar S20 Features
-
20 Users, 10 Concurrent Calls
-
Two 10/100 Ether Port
-
TF Card Port
See the full specs and price of Yeastar S20 in Saudi Riyals.
Yeastar S412 Features
-
8 Users 8 Concurrent Calls
-
Two 10/100 Ether Port
-
TF Card Port
See the full specs and price of Yeastar S412 in Saudi Riyals.
Yeastar S50 Features
-
50 Users, 25 Concurrent Calls
-
Two Gigabit Ether Port
-
MicroSD Port
See the full specs and price of Yeastar S50 in Saudi Riyals.
Yeastar S100 Features
-
100/200 Users
-
30/60 Concurrent Calls
-
Two Gigabit Ether Port
-
USB Port
See the full specs and price of Yeastar S100 in Saudi Riyals.
Yeastar S300 Features
-
300/500 Users
-
60/120 Concurrent Calls
-
Two Gigabit Ether Port
See the full specs and price of Yeastar S300 in Saudi Riyals.
Read more about DrayTek network devices to help businesses connect and create a secure network.
Yeastar Cloud PBX
Shabek service from Modn to configure and set up a hosted or virtual PBX system, a phone system that is totally managed and hosted on the cloud of a third party and makes use of the internet to connect callers which offers dual server security and saves you the hazard and the cost of maintenance.
Conclusion
Companies are getting ready for any urgent situation like COVID-19. Your business must adapt to any situation without hurting productivity. Installing PBX system from Yeastar to manage your communications is the go-to for your communication and call center management.