Call Center

All in One Call Center System

Call center system to manage your incoming and outgoing calls with advanced calling capabilities. A call center delivers exceptional customer support and offers customized caller experience.

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Call center system with enhanced control and the ultimate efficiency 

A call center system that promotes interpolarity, scalability, and efficiency. Our highly scalable call center system is designed to accommodate your business growth, and enable you to handle any volume of calls. With all advanced built-in call center PBX features, setting call center helps deliver superior customer support and provides an integrated work environment for your employees to efficiently manage incoming and outgoing calls, and guide your decisions through providing detailed call analytics and reporting. A call center system offers neat functionality provided out-of-the-box, including Call Recording, Automatic Contact Distributor (ACD), Interactive Voice Response(IVR), Auto Attendant (Digital Receptionist), Anonymous Call Rejection, Call Queue, Voice Mail, Call Analytics, smooth CRM integration, and many more.

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IVR

Save time, reduce costs and share the company’s latest news, updates and offers.

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CRM Integration

Provide a holistic support, get context of the caller and his previous record like issues they had.

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Reports & Insights

Detailed reports and insights for all your call center activities through a web-based interactive application.

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What Will You Get from Setting-up a Call Center System?
  • Flexible auto-response tree that meets all needs.

  • Real-time monitoring reports determining the level of customer service.

  • Call assessment and recording reports to measure customer satisfaction.

  • Control the media content heard during on-hold.

What is a Call Center System?

A call center system is a complete and integrated system to help you efficiently manage and control inbound and outbound calls. It also offers insights on metrics to keep an eye on to evaluate your call center agents’ performance and improve customer satisfaction. Setting a call center system provides you insights on how your call center is performing, access each agent’s performance and how much it takes them to handle a client, average call duration, and many more to assess and optimize your call canter activities.

A cloud call center is the recent form of call center system, a call center that totally hosted and managed in the cloud by a third party, meaning that you can make and receive calls anywhere anytime which is very convenient for remote work environments enabling your employees to communicate with customers, and clients and removing the hassle of maintaining PBX systems.