You might have heard the word PBX if you wanted to set up a call center or if you were searching for a phone system for your company to manage and have control of your communication. When it comes to managing communication, there are plenty of options you can go with.
In this article, you’ll know all the essentials you need to know about modern PBX systems. Even if this is your first time knowing about PBX, this article provides a comprehensive guide about all that you need to know before you decide to set up and configure a PBX system.
What is PBX?
PBX stands for Private Branch Exchange. Sounds awkward? Proceed with the article to get what this means. Simply put, it’s the hardware piece, often called the telephony system, that enables you to make and receive calls. The PBX phone system uses the internet to enable employees to communicate with one another over the phone.
PBX is the main piece of the puzzle when setting up a telephony system, or a call center. There’s no call center without a PBX system. When picking up a PBX system for your business, there are many options to choose from, and other hardware components work integrated with the PBX to provide a fully functioning telephony system like IP Phones, and headsets.
How PBX Works?
PBX systems operate by VoIP (Voice Over Internet Protocol) for most recent PBX or the old-fashioned via analogue or digital phone lines. With a PBX phone system, the physical phone line coming into your business can be split into multiple lines, each one connected to an IP Phone or an extension, allowing you to support more telephones. Better yet, calls between users are free, ‘cause it makes use of the internet to make and receive calls.
A PBX allows a business to operate an internal phone system and use fewer phone lines from the service provider. Most recent PBX systems offer the option to manage voicemail, auto attendants, recorded messages… and more essential business features. On top PBX manufacturers that prove to be industry leaders in the telecommunication industry; Yeastar and Grandstream.
Read more about how Yeastar covers all your communication needs with top-tier PBX systems.
Another major player in the market is Grandstream Networks, Grandstream makes communication easier with integration between their PBX systems and IP phones. Read more on how Grandstream combines the 20-year of experience with their production of PBX systems and other products.
The Difference Between Analog PBX and IP PBX
Analogue PBX systems are the traditional old-fashioned telephony system and have been around for decades, and they work by connecting landlines. Using old copper landlines, analogue PBX systems like Panasonic PBX lack modern call control functionalities like multimedia services and lack integration with CRM.
On the other hand, VoIP PBX systems are the newer version of PBX systems using the VoIP (Voice Over IP) technology to make and receive a large number of calls at low costs.
With an IP PBX system, you have access to all unified communication functionalities, video conferencing, and more. VoIP PBX beats the analogue in terms of features, flexibility, cost, and reliability in the long run. That’s why businesses today are ditching landlines and taking the shift towards VoIP.
On-Premise Vs Cloud PBX: Differences and Consideration
On-premise PBX solution uses VoIP technology and the Internet to make and receive calls, but you have to maintain VoIP servers on-site, which requires you to have a dedicated IT team for maintenance and upgrading. Many PBX vendors have different capabilities built-in and functionalities. The main two players in the realm of modern PBX systems are Yeastar and Grandstream. Yeastar is the world’s leading provider of PBX systems and an innovator of Unified Communications (UC) solutions, browse different Yeastar PBX devices!
Grandstream is a 20-year experience in the UC market providing businesses with innovative solutions and products, read more about Grandstream products on Modn Blog!
Cloud-based PBX provides the same functionalities as the on-premise systems using the same VoIP concept but the severs and all extra maintenance and updates are managed by a third party, which cuts ongoing maintenance costs. Cloud-PBX systems promote scalability, meaning you can scale up your system with a few clicks.
Read more on how to increase the efficiency of the workplace using VoIP technology!
Many businesses, hotels, institutions, and organizations can benefit from setting up a PBX system to manage their calls in a more efficient way. Installing a PBX system is essential for setting up a call center system to manage and monitor your calls without any limits. Installing a PBX system also enables you to work remotely. Read more on why to set up a call center system for a healthcare facility.
PBX Systems from Yeastar
Yeastar offers two main series; S-Series and P-Series: Reliable PBX phone system designed to give you a smooth communication experience. P-Series PBX is a fully-featured system that introduces a call center tailored to your needs to double your call center agents and increase customer satisfaction. S-Series features Yeastar S50 and Yeastar S100
Panasonic PBX was the industry norm until earlier, the industry is headed towards more robust systems from Yeastar and Grand Stream that support businesses and provide out-of-the-box features. Moreover, Panasonic has stated that they would stop support for their PBX systems.
Conclusion
PBX system helps you manage your inbound or outbound communication, it uses the VoIP technology to make and receive calls cheaper and more efficiently. A PBX system also allows your business to operate an internal phone system and use fewer phone lines from the service provider completely free of charge for your in-house communications. Modern PBX systems have all call center functionalities built-in, along with many analytical and monitoring tools. Cloud PBX systems are widely adopted, removing the hassle of maintaining, upgrading the system, and allowing for remote work.