Technology hasn’t just changed our lives; it has changed every aspect we perform our daily tasks.
One main area of technology has significantly impacted the way it used to be, is communication. VoIP technology has connected the whole world and therefore created many opportunities for startups and SMEs to efficiently communicate and reach their potential customers and prospects.
Communication is an integrated part of any business and the ability to control it can set you up for success, and it can make or break your startup. The advent of communication and VoIP technology and its variety of benefits have made conducting business easier and more assessable to small business owners globally. Businesses have to manage communication with different parties; with their customers, within the company among employees and departments, and with other vendors and partners in the industry.
Many startups struggle for customer satisfaction, given that this is the edge they have over large corporations with larger budgets. Startups and Small businesses face many struggles concerning technology and communications. Proceed with this article to know how VoIP technologies made communication easier and cheaper and helps your business or startup grow and deliver exceptional customer service.
Read about challenges startups face and how to overcome them!
Advantages of Using Technology in Your Business Communications
Using modern technology in today’s business communication ensures the efficiency of your workplace and promotes the scalability of your business. Here’s a list of the advantages of using technology in your business.
Reducing costs and efforts
Technology has dramatically cut the costs of business or startup communication. Some communication breakthrough was the Internet and VoIP technology, which enabled businesses to make and receive calls at a fraction of a cost besides some other business features.
Security
With the advent of communication technologies, security and privacy were the rising concern for many people, and still. With communication advancements, high-end encryption technology has enabled businesses and individuals to maintain secured operations and ensure their data sharing is safe
Security isn’t just a communication thing, it’s in everything, all tools businesses use these days, here’s a guide to set up a secure and reliable network for your business!
Customer Satisfaction
This is what businesses, no matter their size is, strive for. It’s worth investing in communication tools to ensure your customer journey is going smoothly from the first interaction with your company and deliver a superior customer experience. HD voice quality, voice mail, IVR, and many more features modern technology can provide you out of the box, plus some metrics to measure your performance, analyze and monitor. All this can help you provide better customer service.
Enabling Remote Work
When the COVID-19 pandemic hit the world, companies started to shift their workforce to remote work. Most companies depend on in-home communication tools to handle clients and customers. Now, in this post-covid time, companies have adopted the WFH policy enabling their employees to communicate with customers from home at their convenience without the need to be physically located in the office; this couldn’t have been done without cloud-based communication technology.
Learn more about how shipping companies use a cloud-based solution to manage their communications!
Scalability
Every business, especially startups, is looking for scalability in the tool and technology they use in their day-to-day operations. To support their growing startups and to adapt to any peak in customers’ calls or company expansion. With VoIP communication technology, you can scale up your system with either some additional extensions and modules added to your system or all it takes a few clicks to level up and upgrade your system.
Increased Productivity
VoIP technology enables you to increase the productivity and efficiency of your employees. Communication between teams and inter-department communication takes the most part of work, and if there’s no efficiency in managing this, this can turn into verbal chaos. Moreover, some features provided to you by a VoIP system can definitely save time and effort for your employees. For example, IVR and routing features of some VoIP telephony systems can directly route the call to the right department based on the input from the user, and more.
Read more on how to increase the efficiency of your workplace!
Implications and Applications of Modern Communication Technologies
The core communication technology nowadays is VoIP (Voice over IP), and so far, it’s the most used and most promising technology. In its essence, it used the Internet to transmit voice data. Many products and solutions are built on top of VoIP technology, PBX and IP phones, and many other products. You can explore VoIP products on IP Phones Modn Store. Modn maintains active partnerships with top leaders in the telecommunications industry to provide startups and well-established businesses with smart solutions and tools to manage their communications.
PBX is the hardware piece used to make and receive calls using VoIP technology. There are many options to choose from when it comes to setting up your system. Most recent PBX systems share common features and functionality. Modn has partnerships with major PBX system vendors in the world for SMEs, Granstreasm and Yeastar.
Read more on how Yeasstar covers all your communication needs with smart products and solutions!
The next piece you’ll need is IP Phones, as the name suggests, it’s a hardware piece used to receive calls using the Internet. Fanvil and Grandstream are major players in this area. Browse different IP Phones on Modn Store!
Read more on how Grandstream combines 20 years of experience in VoIP tools manufacturing!
Conclusion
Communication is an important part of any startup and the ability to manage it can set you up for success, a key communication technology in today’s business world is VoIP, it enables you to increase the productivity and efficiency of your employees. To have a VoIP system in place, you’re required to have a PBX system along with some extensions or IP phones, you can browse Modn Store for more VoIP devices and products.