Entrepreneurship is a hot topic these days, and there are a lot of success stories of entrepreneurs who were able to start their own business and built an empire out of it. But, starting a new business isn’t easy and shiny as it might seem, entrepreneurs have to get so many things right. They have to hire the right team, use the right tools to manage their communication, work on their product, raise funds, and they have to work crazy hard. In the meanwhile, they don’t have to do everything themselves. In this article, we are going to talk about the importance of call center systems and network.

Statistics show that about 90% of startups fail, and 10% of them fail within the first year (Source: Failory). And some statistics say that 20% of startups fail in their first year. You’ll always encounter challenges, you’ll always have to find  innovative solutions. Launching a startup or a new business comes with a package of challenges and struggles. Thousands of startups are founded on a daily basis, but only a few of them are able to “survive” and convert into a successful business.

One aspect of the challenges that entrepreneurs might face when launching a new startup is technology in managing their communication, like the need of VoIP and Network technology.  However, most startups focus on operations, marketing, raising funds, and all of these are important and very crucial to the continuity and the success of your business, there is as much important aspect to your success which is technology you use, your network, your in-home communication.

Challenges Most Startups Struggle With

Once a startup went through a successful round of funding, it makes it seem as if they are on their way to take a top leading position in their industry. But there’s another side that accounts for a major part of the success of a startup, “Tools and Technology”.

One main challenge that a startup faces is setting up a network and a fully integrated communication system. When choosing the tools and technology to use in your startup, you should look for scalability and keep an eye on efficiency to cost. 

In order for you to focus on your core business operations and forget about technology challenges, you have two options, either to hire your own IT team or you hire a trusted IT and Networking company to set up and configure your network with the highest measures of security and safety.

Here are some things you should keep in mind!

Challenge no 1: Setting up a Secure Network

While entrepreneurs and startup leaders mostly focus on the competition, the product and service they offer, they hardly consider one of the largest threats to their business operations, which is cyberattack. 


You might think that you -as a startup or midsize business- are safe, but this isn’t the case. SMBs are low-hanging fruit for cybercriminals, and that’s because many startups lack the resources and expertise to implement a secure and reliable network. In fact, a single cyberattack can compromise your data or shutter a business for good, and startups are easy targets for cybercriminals, they can steal the company proprietary data or expose the personal and payment information of customers. According to the Ponemon Institute, the global average cost of a data breach is approaching $4 million.

VPN also plays an important role in your network security, enabling your employees to work remotely and safely share information. Read more on why and how to set up a secure network for your startup.

Challenge no 2: Employees' Productivity

Employees’ productivity is influenced by many factors, such as work environment, atmosphere, tools and technologies they use. Employees need efficient ways to communicate, connect and share information.

To get the most out of your operation workflow, you should provide them with the best tools and technologies to create the best work experience for them. These tools can vary from communication and conference tools.

Most companies are starting to adopt WFH (work from home) and it has become a necessity. Providing employees with accessible and reliable tools and technologies is a big factor that will maximize your team productivity. Even after the COVID-19 pandemic, the hybrid work model is becoming the future. So, investing in tools and technologies such as setting up an internal call system  “PBX” and solid network infrastructure for your operation has a high  impact on your employees’ productivity.

Challenge No 3: Customer Satisfaction

Customer Satisfaction is the key to a startup success. One of the biggest challenges startups face in their nascent ages is acquiring new customers, this can be very expensive, a tiring process and cost the startup a lot of money. So, you need to make sure that once you acquire new customers, you keep them satisfied with the service they get to build loyalty and spread the word of mouth.

One way to leverage customer satisfaction is through providing an integrated customer support system that offers a personalized experience for customers. Setting up a contact center makes it possible to provide holistic customer support, increase customer engagement, and satisfaction. Read more about what you can get from setting up a call.

Challenge No 4: Cost Containment

Every business on earth is looking to reduce costs and maximize revenue, there are many ways you can reduce costs without hurting the efficiency and productivity of your employees. 

One way to reduce costs is through using VoIP technology for internal and external calls communications. Setting up a call center system with reliable scalable PBX systems can help you dramatically reduce costs of your inbound and outbound communications. With VoIP Technology, you are able to make and receive an unlimited amount of calls on the go at a fraction of cost.

Meet Your Growing Startups Challenges with Modn Solutions

Modn maintains an active partnership with industry leaders in technology to help businesses focus on their key operations. Our IT experts will do the heavy lifting for you.

Our solutions cover everything your business needs -from tools, products and configurations- to run efficiently and get full control over your network. We offer a group of network solutions like VPN services to connect multiple branches and offices and ensure that data sharing is secure, Firewall config to protect you against cyberattacks that are targeting businesses to compromise your data.

We also offer VoIP Solutions; a call center system to manage your incoming and outgoing calls with a reliable, customized caller experience when integrated with the CRM, and IP announcement system to broadcast your message to your employees.

Get a free consultation today!


Starting a new business isn’t easy and shiny as it might seem. In the world of entrepreneurship, and startups, challenges are part of every process. One challenge entrepreneurs might face when launching a new startup is technology in managing their communication, such as the need for VoIP and Network technology.

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