Call Center System

Empower conversations, Exceed expectations

Deliver personalized customer service through the use of a consistent and unified multichannel call center system

A call center system integrates with CRM, allowing representatives to access customer details for more effective support.

This feature allows call holding, distribution, and voicemail redirection, plus advertising offers on hold.

A call recording system captures all incoming and outgoing calls, providing detailed reports and insights to enhance service quality.

IVR is a Flexible auto-response tree that will assist your customers in reaching the needed information effectively in multiple languages

A call center system tracks answered and unanswered calls, duration, wait times, and monitors call quality

A cloud-based call center system receives calls online from any device, significantly reducing installation and maintenance costs

Call assessment & recording reports measure customer satisfaction

Unified number allows linking with internal employee lines

Control the media content heard during on-hold

Call distribution and forwarding

Live monitor and reporting

Reports & Insights features

Integration with systems like

ERP, CRM

Intelligent IVR menus

The call center system identifies customer data from the database or registers new information, presenting it to agents during calls.

The automated response directs the customer's call according to the service requested, and calls are distributed among agents.

Based on the call, the employee resolves the issue or investigates further, then either resolves it or sends a service survey to the customer.

The call center system provides real-time, detailed reports for assessing agent performance and the level of service provided to customers.

Organize & manage internal communications among employees & manage communications with your customers.

Speed up your messaging In environments where swift communication is vital, IP paging system is what you need.

2024-09-30

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Modn offers specialized training in unified communications and network installations.