Advances in transportation systems, IoT systems, and recently the movement towards self-driving cars, all these revolutionary changes, besides opening new opportunities for both automotive manufacturers and car care providers.
In this fast-developing industry, customers' expectations are getting higher, fast, and quality customer service is what most automotive strive for. Every distribution or care center has to evolve and adapt in this rapidly changing market to meet customer and business needs.
Call center and VPN solutions are the most essential tech and communication solutions for automotive companies as the car buying process and the digital transformation towards providing car maintenance services through web-based or mobile applications open more channels to engage with customers and more opportunities to earn their satisfaction.
Call Center for Automotive Distributors and Care Centers
Call center system to manage your incoming and outgoing calls with advanced calling features and capabilities. A call center delivers exceptional customer support and offers a customized caller experience with a Flexible auto-response tree, real-time monitoring of your call center activity.
A call center can help automotive bring their customer service to the next level by providing better support, saving time, and offering a convenient caller experience tailored to their needs. In the following, we are going to explore the most-needed call center features for any business in the automotive industry.
Setting up a call center would help you make and receive calls cheaper and with premium quality, read more on how setting up a call center will help your business!
Call Center Features
IVR (Interactive Voice Response)
IVR is a neat feature of a call center system that allows customers to reach the right customer service department by input they enter based on which you decide which router should the caller use. IVR helps deliver a consistent, and convenient customer experience and ultimately increases your customer satisfaction.
Sometimes, the sales team gets some questions very often, or customers simply want to know some basic information like your company’s location and working hours. In this case, IVR is a go-to solution to save the sales team time to answer other customers.
CRM Integration for Customer Context
A Call center system offers integration with your CRM (customer relation management) system to have a context of the customer, issues they had in the past, their record and history of interaction with the company, and more.
Smart Routing
A call center system provides smart routing capabilities to save time for both the customer and the call center agent, the caller is offered several options, and based on their needs they’re connected with the right department.
Call Center Analytics and Reporting
Incoming call volume, call trends, average call duration, and agent efficiency are all important metrics to measure your call center activities. Reporting can help you identify the most common issues that customers are calling about, and spot gaps in your customer support coverage.
VPN for Automotive Distributors and Care Centers
VPN stands for virtual private network, and it’s a technology that allows users to access a private and secure network over the internet to connect all your offices. VPN has also some security benefits, it tunnels all your traffic to secure your connection.
Connect your Branches
Configuring a VPN for your company enables you to bring all your branches together to act as a single unit. This provides a convenient customer experience, this also helps if you want to stay on top of what’s happening in all your offices and branches.
Remote Access
VPN enables you to allow for remote access, which means you can access any of your branches within a click, which is a very convenient feature to keep you on top of what’s happening. Basically, a VPN creates a secure network, where you can access, share files and data more easily and efficiently.
Security through Encrypted Traffic
VPN is often associated with security, and security is a global concern for businesses of all sizes. VPN creates a reliable and secure private network for your business to communicate and share data efficiently and safely.
Read more on how to create a secure and reliable network for your business!
Modn Store For Smart Devices and Integrated Services
Modn Store supports your business, we offer special solutions for car care centers, from VPN and call center, we also offer cloud solutions for your call center, along with a store where you can find every network and telecom device from top industry leaders in the telecommunication.
Configurations, maintenance, and upgrades, Modn covers all this for you by highly experienced IT engineers with packages that suit all your business needs.
Conclusion
Transportation has evolved so rapidly, and companies in the automotive industry have to adapt to these changes to meet the increasing customer demand. Exceptional customer support is what any company is looking for. Call center systems and VPN are on top of technological solutions companies can set up to increase customer satisfaction. A call center system helps you manage communication with your customers with many monitoring and analytical insights on your activities, a site-to-site VPN also helps provide consistent service, by connecting your branches together.