The UCM6300 IP PBX series by Grandstream provides integrated solutions that enable businesses to build robust and flexible communication systems. These systems combine voice calls, virtual meetings, customer management, and advanced security into a single platform.
Whether you manage a small business or a large enterprise, this series offers advanced capabilities, ensuring complete control over both internal and external communications.
In this article, we will explore the key features of the UCM6300 IP PBX series by Grandstream and how it can help improve the efficiency and effectiveness of your company's communications.
UCM6300 IP PBX Series by Grandstream
The UCM6300 series by Grandstream integrates all communication and collaboration needs into a single network, including voice calls, instant messaging, audio conferencing, data sharing, analytics, remote access, and seamless integration with CRM systems and PMS for hotels. It also works with the Wave application and the UCM RemoteConnect cloud service, providing businesses with remote communication flexibility while maintaining full control and cost reduction.
Key Features of the UCM6300 IP PBX Series by Grandstream:
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Supports up to 1,500 users and 200 simultaneous calls
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Auto-provisioning for Grandstream SIP devices
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Built-in platform for instant messaging, audio conferencing, and web meetings
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Free Wave app for voice calls and messaging on PCs and smartphones
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Easy integration with cloud systems for secure remote communication
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Advanced security with Secure Boot and randomly generated unique passwords
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FXS and FXO ports for landline connectivity
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Opus Full-Band support with high-quality audio and packet loss tolerance up to 50%
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Compatible with GDMS cloud-based device management platform
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Based on the open-source Asterisk 16 system
Business Communication Solutions with the UCM6300 IP PBX Series by Grandstream
When setting up an effective business communication system, customization becomes essential for efficiency and flexibility. A local VoIP system offers vast capabilities, allowing companies to design scalable solutions tailored to their needs. One of the key benefits of VoIP systems is the ability to create call centers, enabling businesses to enhance customer experience.
The UCM6300 series by Grandstream offers a comprehensive suite of call center features, helping businesses efficiently and effectively run their operations.
Call Queues
Call queues are a fundamental component of any call center, consisting of callers, agents, distribution strategies, and hold music. When calls are received, they are placed in a queue and then distributed to agents based on a predefined strategy. Distribution strategies include:
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Ring All: The system rings all available agents simultaneously until one answers.
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Linear: Calls are assigned to agents in a predefined order.
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Least Calls Received: The call is directed to the agent who has received the fewest calls recently.
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Fewest Completed Calls: The system routes the call to the agent who has completed the fewest calls.
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Random Selection: The call is transferred to a randomly chosen agent.
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Round Robin: Calls are distributed in a rotating manner among agents.
The UCM6300 IP PBX series by Grandstream also supports virtual queues, where customers can request a callback instead of waiting on hold. The system then automatically calls them back when their turn arrives, enhancing customer satisfaction.
Monitoring and Supervision
The UCM6300 series by Grandstream offers advanced monitoring features, enabling supervisors to provide immediate support to agents. These features include:
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Listen: The supervisor can listen to the call without being heard by either party.
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Whisper: The supervisor can talk to the agent without the customer hearing.
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Barge: The supervisor can join the call and speak with both parties.
Additionally, the UCM6300 IP PBX series by Grandstream provides comprehensive call queue statistics, helping supervisors assess agent performance and analyze call data such as login/logout times, call distribution, and missed calls. This contributes to improving daily call center operations.
Computer-Telephony Integration (CTI)
The integration between telephony and computers (CTI) allows agents to manage calls easily via their computers. The UCM6300 series by Grandstream provides the GS Affinity interface and a web-based dashboard for monitoring call queues and executing various functions, such as:
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Viewing waiting and active calls
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Changing agent status
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Managing active calls effortlessly
Supervisors can also access an advanced control panel for more detailed call center management.
Customer Relationship Management (CRM) Integration
The UCM6300 series integrates with CRM systems such as Zoho CRM, SugarCRM, and Salesforce, enabling agents to access caller information and provide a more personalized customer experience.
Interactive Voice Response (IVR) and Call Recording
The UCM6300 series by Grandstream features a built-in IVR system, allowing businesses to create a hierarchical call routing structure with up to five levels. Settings can be customized to include welcome messages, keypad-driven menu selections, and blacklist/whitelist management.
Additionally, the UCM6300 IP PBX series supports both automatic and manual call recording, enabling companies to maintain call logs for evaluation, training, and performance analysis.
UCM6300 IP PBX Series by Grandstream
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Supports 250 users and 50 simultaneous calls
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Auto-provisioning for Grandstream SIP endpoints
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Three Gigabit network ports with +PoE support
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NAT firewall traversal services
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Supports 500 users and 75 simultaneous calls
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One FXO port
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Four video conference rooms
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One FXS port for analog phones
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Three Gigabit network ports with +PoE support
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Supports 1,000 users and 150 simultaneous calls
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Two FXO ports
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Six video conference rooms
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Two FXS ports for analog phones
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Three Gigabit network ports with +PoE support
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Supports 500 users and 75 simultaneous calls
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Two FXO ports
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Two FXS ports for analog phones
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Five audio meeting rooms supporting up to 75 participants
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Three RJ45 Gigabit ports with +PoE support
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Supports 2,000 users and 300 simultaneous calls
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Four FXO ports
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Four FXS ports for analog phones
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Five audio meeting rooms supporting up to 75 participants
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Three RJ45 Gigabit ports with +PoE support
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Supports 1,000 users and 150 simultaneous calls
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Four FXO ports with four FXS ports
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Seven audio meeting rooms supporting up to 120 participants
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Three Gigabit Ethernet ports with +PoE and NAT support
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Supports up to 3,000 users and 450 simultaneous calls
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Nine audio meeting rooms supporting up to 150 participants
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Eight FXO ports with eight FXS ports for analog phones
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Three RJ45 Gigabit ports with +PoE and NAT support
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Supports up to 1,500 users and 200 simultaneous calls
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Nine audio meeting rooms supporting up to 150 participants
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Eight FXO ports with eight FXS ports
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Three Gigabit network ports with +PoE and NAT support
Conclusion
The UCM6300 IP PBX series by Grandstream offers comprehensive call center solutions, allowing businesses to efficiently manage incoming calls. Companies can enhance customer experience and improve employee productivity through features such as call queues, monitoring, CRM integration, and IVR.
If you are looking for a powerful and customizable call center solution for your business, the UCM6300 IP PBX series by Grandstream provides the necessary tools for professional call management.