On top of communication breakthroughs and technologies is VoIP technology. VoIP refers to Voice over IP, meaning transmitting voice data over the IP. VoIP phones and PBX systems are examples of VoIP applications in business. Many other devices were built on VoIP technology to help your business communicate with customers and to promote the mobility and agility of your business, along with cutting your communication cost

Businesses are migrating their telephony systems to use the VoIP technology for its efficiency and reliability, in a study conducted to evaluate the efficiency of using VoIP system for your business effectiveness of using VoIP solutions to cut communication costs found that using a VoIP solution helps in cutting communication costs by 80%.

What is VoIP Technology? 

VoIP refers to Voice Over Internet Protocol, and it’s a communication technology that enables voice data to be transmitted over the internet Protocol, hence the name “VoIP”. It makes use of the internet to connect and make, receive calls, instead of old telephony systems because voice data is digitally transmitted through the internet making voice and video calls more convenient, cheaper, and of high quality.

VoIP technology helps businesses communicate at a very low cost, it also cuts the communication cost within the company among employees. On the other hand, the old-fashioned public switched telephone network (PSTN) lacks the scalability feature that a VoIP system provides, also it comes at a very high 

Read more about how to benefit from VoIP technology for your business

VoIP vs Landline Telephony Systems

Switching to a VoIP system can help adapt to the increasing demand of customers, and meet their needs by providing high-level customer support. VoIP technology has another big and very crucial edge over the landline telephony system, with businesses of all sizes starting to be fully or adopting the hybrid work environment, a VoIP phone system is a go-to solution for a more productive workplace. It also promotes scalability and offers a stable and reliable service.

With VoIP technology, you can make and receive calls easily using VoIP phones and PBX systems. On the other hand, traditional landlines don’t support critical situations like the urgent need for virtual meetings in lockdown situations or WFH.

Reducing Costs

VoIP makes use of the internet to make and receive calls, which makes it the optimal solution for businesses to go with for their communication. VoIP technology usually costs less than traditional landlines. Moreover, it’s better in voice quality than the traditional landlines.

HD Video and Audio Quality

VoIP technology and its applications offer clear-like-crystal voice quality, more businesses are migrating their telephony systems to VoIP because of the bandwidth efficiency and low costs that VoIP technology can provide.


Scalability should always be on top of your priority when choosing your business tools. It might come a time when you hit a peak in your call volume, or you’re expanding and scaling up your operations, a landline telephony system requires more costly infrastructure changes to upgrade your telephony system. VoIP allows both voice and data communications to be run over a single network, which can significantly reduce infrastructure costs. You can scale up your VoIP system by plugging a piece of hardware into your PBX system.

Read more on why you should consider a VoIP solution for your business!

Requirements for Setting a VoIP System

In order to configure and set up a complete VoIP system for your business, you need two things; the first hardware pieces; which are the PBX system, and IP Phones.

A PBX system is a piece of hardware that enables you to make and receive calls, it’s used to manage and control calls inbound (within the company) or outbound (externally) calls. 

IP Phone means phones operate on the internet using VoIP technology, they offer greater flexibility and increase your employees’ productivity, which will ultimately lead to exceeding your customer expectations

Configuration and maintenance are also important, Modn highly experienced IT professional for VoIP and Network maintenance and configurations to help make the most out of the tools you have.


More businesses are moving their communication to VoIP migrating from traditional landlines in order to adapt to their increasing demand for customers, and exceptional customer support. VoIP technology usually costs less, and it’s better in voice quality than the traditional landlines. Moreover, a VoIP system supports your business growth, you can easily scale up your system. All you need is a modern PBX system and a set of IP phones to integrate with the PBX. 

Tips to Increase Customer Satisfaction - Automotive Sector
Call center and VPN solutions are the most essential tech and communication solutions for automotive companies as the car buying process and the digital transformation towards providing car maintenance services through web-based and mobile applicatio...
Unleash The Full Potential of Your Call Center Agents [5 tips]
In the process of communicating with your customer, it all comes to your call center agents and how they are skilled to handle a large volume of calls and urgent situations. Super skilled call center agents are more dedicated and passionate to help c...
Leave a comment

Please login or register to review